Protects Customers’ PII and Your Compliance Status
Automatically block credit card numbers and data like Social Security Numbers from being saved in your Salesforce instance by preventing your customers from sending YOU their data.
You run an e-commerce operation, so you’re no stranger to information security and data privacy requirements. You’ve taken all the right steps, including security measures, best practices and training, and you follow regulatory mandates like PCI DSS to the letter.
Yet despite your efforts, all it takes is one or two customers acting rashly to knock your compliance program off the rails.
Here’s a good example. An impatient customer wants a speedier refund. To help it along, they decide it’s a good idea to email their credit card data to your customer support center. There the incoming email is automatically stored in your Salesforce instance.
GearsDataMask is a simple Salesforce App that automatically masks credit card data in Salesforce, along with other personally identifiable information (PII), with no configuration necessary.
Extend to Any
For e-commerce companies and other organizations that regularly handle customers’ PII, GearsDataMask eliminates compliance risks. It will automatically block credit card numbers and other PII within incoming data, and can audit and remove any sensitive data in your existing Salesforce records. The app includes out-of-the-box support for debit and credit cards from all the major issuers and US Social Security Numbers.
GearsDataMask works by scanning Cases and related objects (Emails, Transcripts, Case Feed and Case Comments) looking for data patterns in records that match common PII formats – you can even create and define your own custom patterns. When it finds a match, GearsDataMask automatically masks the data, replacing the PII with X’s. By blocking credit card numbers from entering Salesforce, your customer data is protected.
GearsDataMask offers the flexibility to satisfy a broad range of business requirements. The tool supports custom mask logic, such as leaving the trailing 4 characters of a credit card or social security number exposed. Administrators can even change the mask character as needed, either universally across the org, or by choosing a different character for each PII pattern.
Based on Force.com and built for use with Salesforce Service Cloud©, GearsDataMask is an easy install from the AppExchange.