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Breeze 4.0 – Smart Processing And Other New Features

It’s hard to believe it’s been nearly four years since we rolled out our first version of BREeze. Early on when we first launched BREeze the vision was mostly around expanding the standard assignment rules, but instead of being restrained…

Block Credit Card Data Or Patterns In Salesforce

With the Winter 16 release, salesforce released a feature that allows admins to block certain patterns from being captured by Live Agent chats. This was really the first time salesforce had released a feature to address what happens if you…

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