Over the years, we have built out several apps designed to help Admins meet the ever-changing (and increasingly more complex) needs of their userbase without needing to pull in developers or deploy extensive code. We often refer to BREeze,…
We are excited to announce that our File Redactor application is now generally available! I know many of you have been waiting some time for this functionality, so we’re really happy about this highly anticipated release. This app has been…
In our introduction to GearsDataMask, we spoke about how inadvertent PII / PID is a real problem for Service organizations. You can have processes in place for your agents to ensure that credit card numbers, social security numbers and other…
In our introduction to GearsDataMask, we spoke about how inadvertent PII / PID is a real problem for Service organizations. You can have processes in place for your agents to ensure that credit card numbers and social security numbers are…
It’s hard to believe it’s been nearly four years since we rolled out our first version of BREeze. Early on when we first launched BREeze the vision was mostly around expanding the standard assignment rules, but instead of being restrained…
With the Winter 16 release, salesforce released a feature that allows admins to block certain patterns from being captured by Live Agent chats. This was really the first time salesforce had released a feature to address what happens if you…
If you have a lot of users – either Internal or Community users – and if you have a very active instance of salesforce – you are probably leveraging Public Groups and Chatter Groups extensively. As you create more of…